Privacy Policy

Last update: 10 November 2025.

1. Introduction

"The Residence" (The Residence 2025 LLC, TIN: 445773912) (hereinafter referred to as "We", "Our", "Company") values your privacy and is committed to protecting your personal information. This Privacy Policy informs you about how we collect, use, store and protect the information you provide to us when you use our website https://residence-estate.ge (the "Site").

By using our Site, you consent to the collection and use of your data in accordance with this Policy.

2. What data we collect

We only collect data that you provide to us directly by filling in forms on the Site:

• Contact information: Your Name and Phone Number when you fill in contact forms (e.g. Order a Call, Calculate Payment, Get Prices and Layouts, Select an Object, Get a Consultation, the form in the Contact Us section).
• Information in the request: Any additional details you provide in the "Describe your question" box.

We do not collect special categories of personal data (such as passport or bank card details) through our Site. These data are requested at the stage of contract conclusion directly by the manager and are not processed automatically through the Site.

3. How we use your data

We use the information collected for the following purposes:

• Service Provision: To contact you with your enquiry, provide information about properties, offer advice, arrange viewings and calculate payment plans.
• Communication: To answer your questions and send you the catalogues and information you have requested.
• Enquiry Processing: To transfer your contact details to our CRM system (kommo) for further processing by our managers.
• Site Enhancement: To analyse anonymised data about how the Site is used in order to improve its functionality and content.

4. Legal basis for data processing

We process your personal data on the following legal bases:

• Your explicit consent, which you give by ticking the appropriate box on the form before submitting: 'by submitting the form, you consent to the processing of personal data'.
• Execution of the contract (to provide you with the requested services related to property selection).
• Legitimate interests (to analyse the operation and security of the Site, provided that such interests do not override your rights and freedoms).

5. Cookies and third-party services

Our Site uses cookies, which are small text files that are stored on your device. They help us to make your use of the Site more convenient and functional.

Types of cookies and services used:

• Strictly Necessary: Necessary for the basic functions of the Site.
• Analytical (Google Analytics 4, Yandex.Metrica): Help us understand how visitors interact with the Site by collecting anonymous statistics. This data is anonymised and does not allow us to identify you.
• Functional (SendPulse): Used for online chat and communications.
• Cartographic (Google Maps): Used to display the location of properties.

When you first visit the Site, you can manage your cookie preferences through a pop-up banner. You can also customise your cookie preferences in your browser.

6. Who we share your data with

We do not sell or trade your personal data to third parties, except in the following cases:

• Service Providers: We engage third-party companies to perform services on our behalf:
  • Hosting: Hostinger.com (our hosting provider).
  • CRM system: Kommo (customer relationship management service). Your name and phone number are passed to this system to process your enquiry.
  • Analytics: Google Analytics 4, Yandex.Metrica (only anonymised information is transmitted).
  • Communications: SendPulse (for the operation of chatbots).
  • Marketing (potential use): Mailchimp (can only be used for email newsletters with your explicit consent).
  • These vendors have access to the data they need to perform their functions, but are prohibited from using it for other purposes.
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

7. International data transmission

Our Site is physically hosted on servers within the European Economic Area (EEA). However, some of our service providers (e.g. Kommo, Google, Yandex) may process data outside the EEA. We ensure that such transfers are made with appropriate legal safeguards to protect your data, such as Privacy Shield certification (for the US) or the adoption of Standard Contractual Clauses.

8. Data security

We apply appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. This includes the use of secure hosting (Hostinger.com) and secure data transmission channels.

9. Data retention period

We will retain your personal data for three (3) years from the date of our last contact with you, unless a longer retention period is required to comply with legal or accounting obligations.

10. Your rights

You have the following rights under applicable data protection legislation:

• Right of access: You may request a copy of the personal data we hold about you.
• The right to be corrected: You may correct inaccurate or incomplete data we hold about you.
• Right of removal ("Right to be forgotten"): You may request the deletion of your personal data.
• The right to restrict processing: You can request that the processing of your data be suspended.
• Right to Objection: You can object to the processing of your data.
• The right to data portability: You can request to receive your data in a structured, machine-readable format.
• The right to withdraw consent: If the processing is based on your consent, you can withdraw it at any time by contacting us.

To exercise any of these rights, please contact us using the contact details below.

11. Contact information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: mail@residence-estate.ge
• Phone: +995 599 050 123
• Legal address: Georgia, 6004, Batumi city, Lech and Maria Kaczynski Street, 5b, floor 12, office 1204.
• Physical Address: Georgia, Batumi, Sherif Khimshiashvili Street, 1, office 1204.

12. changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Policy on this page with an updated "Last Updated" date. We recommend that you periodically review this page for up-to-date information.